PRIVACY POILCY

We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. Our Privacy Statement represents industry’s best practice and we will only collect and use your personal information as outlined below.

By visiting www.tenpieces.com.au, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

COLLECTION OF INFORMATION

When you create an account, place an order or register for a service offered by TEN PIECES, we may collect the following personal information including your name, email address, phone numbers, home address, shipping and billing addresses so that we can process and fulfil your order. Correspondence (including email) may also be collected and stored, particularly in regard to sales, support and accounts.

USE OF INFORMATION

All details collected by TEN PIECES are required to provide you with a personalised shopping experience and may be used in some or all of the following ways: 

  • To improve our products and services.
  • Fulfil and deliver your orders and manage your account.
  • Update you on the delivery of the product and for customer support purposes.
  • From time to time, we may also use your information to contact you for market research purposes.

We may also use your personal information to send you marketing updates and promotional offers. If you no longer wish to receive communication from us, you may opt-out by following the instructions included in every communication or by updating your subscription preferences by logging into your account. We do not sell, share or trade personal information collected online with third parties. In exceptional circumstances we may be required to disclose personal information to a regulatory body only where there is a legal obligation to do so.

ACCESS TO INFORMATION

You can access, update and delete your personal information anytime by accessing your account on the TEN PIECES website.

SECURITY

We are committed to ensuring that your information is secure. We will take all reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use.

COOKIES

Our site uses cookies (very small files that are sent by us to your computer or other access device). Cookies enable you to browse the website and use our features such as shopping baskets and wish lists. We use cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience. When browsing or shopping online, the website will remember preferences you make, this makes your browsing experience simpler, easier and more personal to you.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available atwww.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

LINKS

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and TEN PIECES is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

UNDER 16

If you If you are under 16, we require that you inform a parent or guardian about TEN PIECES Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with TEN PIECES.

CHANGES TO THE PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement here. We reserve the right to modify and change the Privacy Statement at any time, so please review it frequently.

ADDITIONAL INFORMATION ON PRIVACY

If you would like further information regarding privacy issues, visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au

If you think we have breached any aspect of this Privacy Policy, please contact us at customercare@tenpieces.com.au

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