RETURNS POLICY

You may return, exchange or refund any item within 60 days of purchase, for any reason.

FINE PRINT

All items must be unworn, unused, unwashed with all original tags attached.

You are responsible for safely packaging your return to ensure we receive items in original condition.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

HOW TO RETURN

Contact customercare@tenpieces.com.au for an RA number.
Goods cannot be returned without an RA number.
Once you received your RA number, arrange for delivery to:
[Unit 49, 34-36 Ralph St, Alexandria NSW 2015 Australia]

Your item(s) must be sent back to us within 60 days. Returns outside these time frames may be accepted at the discretion of TEN PIECES and may only be refunded as a store credit.

CHANGE OF MIND

We want you to be happy. You may return, exchange or refund any item within 60 days of purchase.

SALE ITEMS

We want you to be happy. You may return, exchange or refund any item within 60 days of purchase.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please contact us immediately at customercare@tenpieces.com.au; email us a brief description and a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

INCORRECT ITEMS

If you have received an item different to the one you ordered, we are sorry! Email us at customercare@tenpieces.com.au

RECEIVING A REFUND

Your refund will be credited to the original purchaser's credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

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