Terms & Conditions

TEN PIECES Pty Limited (ABN 523 565 3069) of
Unit 49, 34-36 Ralph St, Alexandria NSW 2015

The use of this website (“site”) is governed by the policies, terms and conditions set forth below which constitute an agreement between users of the site (“You”, “Your”) and TEN PIECES (ABN 523 565 3069) ("we" "us"). Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions, together with the documents referred to on it. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order through the website indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserves the right to make changes to this site and these terms and conditions at any time. If you do not agree to be bound by these terms and conditions you may not use or access this website.

ELIGIBILITY

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to us. By making an offer to purchase merchandise you expressly authorize us to perform credit checks. Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unless you cancel your order, acceptance of your order and completion of the contract between you and TEN PIECES will be completed when we email you to confirm the goods have been dispatched. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. We reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. We provide goods only as a reseller to end user customers and do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by TEN PIECES.

We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

PRICING POLICY

Prices shown on the Site are in Australian Dollars (“AUD”) and are inclusive of Goods & Service Tax (“GST”), unless you have selected an alternative country where GST is not chargeable. Prices are subject to change without notice.

You will be charged in AUD regardless of the Estimated Price where you have chosen to display an alternate currency. If you are a customer whose credit/debit card is not denominated in AUD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. We are not liable for any difference between the Estimated Price quoted on the site and the actual Price charged to you for the Goods as determined by the conversion rate used by your credit card provider or Paypal. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. We do not have any control over these charges and unable to advise what they will be, as it is based on your own countries regulations and compliance’s. For further information, please contact your local customs office.

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

RETURNS

Items returned must be unused and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Please contact us immediately if any of your purchases have been delivered without TEN PIECES tags. All items returned must have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

PROMOTIONS AND DISCOUNTS

From time to time you may receive online offers and promotions which include a promotional or coupon code (“Code”) for use when shopping at TEN PIECES. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. Promotion codes cannot be applied to the purchase of Gift Cards.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. 

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

INTELLECTUAL PROPERTY

This site is owned and operated by TEN PIECES Pty Limited and our related companies. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of or used under license by TEN PIECES.

The intellectual property rights in all software and content made available to you on or through this Site remain our property or that of our licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Site nor may you use any such content in connection with any business or commercial enterprise. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

GENERAL

We reserve the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with us with respect to that Order.

Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.

A failure or delay by us to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by us does not prelude its future exercise or the exercise of any power or right.

The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in New South Wales.